Why use us
Help Desk

What support packages
do we provide?

For all your IT
support needs

City IT - For All Your IT Support Needs

SiteCare Lite

Gets problems fixed on a pay-as-you-go basis with no upfront costs or ongoing commitments.    

We first carry out an initial audit of your IT systems and technology that enables our senior technicians to document the way the servers, networks and PC facilities have been setup. We can then confirm if we have the necessary skills to support your environment. There is no charge for this audit.

Following that, you can call upon our technicians during normal business hours to attend site and resolve any problems that you need assistance with. We make every endeavour to attend all urgent calls within 8 business hours.

We would charge on a time-and-materials basis for any attendance to site and to fix the reported problem. Our standard rate for SiteCare Lite customers is $120 per hour excluding GST.

SiteCare Remote

Uses remote management tools to provide health checks and fix any reported problems in the lowest cost way.     More...

SiteCare Premier

Offers the certainty of on-site support at any time with guaranteed response times to fix problems, and a wide range of additional benefits.     More...